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Order Policies
Ordering process
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Orders are only confirmed once payment is received
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Standard cakes must be ordered at least 7 days in advance
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Custom cakes must be ordered at least 14 days in advance
Changes and cancellations
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Last minute changes may not be accommodated
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Changes and cancellations for standard cakes must be requested at least 4 days before pickup
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Changes and cancellations for custom cakes must be requested at least 6 days before pickup
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Cancellations made after the timeframes listed are non-refundable
Pickup and delivery
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Exact pickup location will be revealed after the order is confirmed
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Cakes must be picked up on the scheduled date and time
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Delivery is not available
Storage and handling
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Cakes should be kept refrigerated
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Cake care cards will be provided with instructions on storing, transporting, and serving the cake
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Bakery is not responsible for any damages done to the cake after pickup
Disclaimer
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Final design may vary slightly from inspiration photos
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We will do our best to recreate the design requested but exact replication may not be possible due to different materials or ingredients
Privacy Policies
Information we collect
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Your name
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Email Address
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Phone number
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Billing and pickup address
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Order details
How we use your information
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Process and fulfill your cake orders
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Communicate with you about your order
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Provide customer support
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Send important updates related to your order
We do not sell or rent your personal information to anyone
Payment information
Payments made through out website are processed securely through third party payment providers. We do not store your full credit card or payment details on our servers.
Data security
We take reasonable steps to protect your personal information. However, no method of online transmission or storage is 100% secure.
Your Rights
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Access the personal information we have about you
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Correct or update your information
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Request deletion of your information (unless needed for records or legal purposes)